Quality Improvement Process

 quality improvement

Quality Improvement doesn’t happen when quality is viewed as a program or the work of a department.  It only lasts when it becomes the way of life.  We help make that happen by:

    • Developing a common education and language in Quality Improvement based on the work of Quality Guru Philip Crosby;
    • Facilitation of Quality Improvement Team;
    • Creation and facilitation of Customer Satisfaction Tool and Process; and
    • Engagement of Employees in Real Business Issues – anything from increasing sales to decreasing costs and a lot in between.